Process
The days of mandatory in-person meetings and high-pressure sales are in the past. We have removed the traditional salesperson from the construction process and have shifted all resources to customer experience and the highest quality installation.
Pre-Construction / Quoting Process
- eRoof roofing consultant will inspect property to obtain necessary information to build custom estimate or homeowner completes eRoof online questionnaire
- Estimate will be provided to homeowner with detailed breakdown of project and details
- Homeowner sit down- meeting between eRoof roofing consultant and homeowner to review estimate, pricing, choose colors, and discuss project details (also available as Microsoft teams virtual meeting)
- Homeowner signs estimate and makes 50% down payment
- Project is turned over to production- materials are ordered, installers are assigned, permit is ordered, homeowner is provided installation date
- Permit is planted on front door and materials are delivered
Installation Day
- Roofing installers will arrive around 6:30-7:00 am and begin to set up for installation
- Work will begin between 7-8 am
- Crew chief will arrive between 8-9 am to review project with crew foreman and consult with homeowner as needed
- Existing shingles and roofing materials will be removed and ethically disposed of
- New shingles and roofing materials will be installed per manufacturer specifications and guidelines
- Homeowner will be notified of any issues or necessary change orders
- Homeowner will receive a progress report at the completion of each day
Post Installation Process
- Production supervisor conducts the eRoof 26 point inspection to identify any punchlist items
- Punch list items will be completed in timely manner
- Production manager will conduct walkthrough with homeowner to discuss project execution and any change orders
- Invoice will be provided upon completion of project
- 10-year workmanship warranty and 50 material warranty will be provided upon final payment
- Lien waiver will be sent out once invoice is paid in full removing all interest in property
- The city inspector will be notified that new roof is ready for inspection
- Project is complete!